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最新职位

Real Time Analyst
发布于2026-02-25
VXI Global Solutions H1B 员工人数:10K+ employees 行业分类:Outsourcing and Offshoring Consulting

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The position is responsible for monitoring real-time call volume and staffing to be able to proactively take measures to right-staff the contact center.

Essential Duties & Responsibilities:
  • Monitors queue real-time
  • Analyzes, monitors, and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
  • Assists during downtime
  • Real-time analysis daily to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)


Education & Experience:
  • Preferably with a Bachelor's/College Degree in any field.
  • High School Diploma/GED
  • Preferably at least 1 year of working experience in the related field is required for this position from a BPO/Call Center Set-up.
  • Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems
  • Broad knowledge of contact center and customer service operations
  • Knowledge of computer applications, including MS Word, MS Excel, MS PowerPoint, MS Access, etc.
  • Integrity, Customer focus, Innovative
  • Displays teamwork and leadership skills
  • Good communication and interaction skills


Internal Eligibility Criteria:
  • No active PIP within the last 6 months
  • Good Attendance Record, 85% or higher for the last 90 days
  • QA Scores, 85% or higher average for the last 90 days
  • LOB KPIs at or above goal for the last 90 days
  • For lateral transfers, 6 months in current role/LOB For promotions, no minimum tenure required


Pay Rate
39520

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Real Time Analyst
Req Id: R26_01175
Posted At: Tue Feb 24 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

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